In order to deliver our critical success factors for urgent care we need a set of standards which describe how we expect the system to operate more effectively and a set of measures by which we can monitor the level of quality it is providing.
Leading clinicians and managers from across the East Midlands have collaborated and brought together these essential standards and quality requirements using national evidence.
Our urgent care system has been broken down into discrete domains with:
This structured approach enables health communities to review their care provision and standardise their approach. It provides assurance that services for urgent care are appropriately designed to deliver an integrated seamless service to meet the needs of the patient, whilst making the most appropriate use of resources in a timely and efficient manner, ultimately producing the best outcomes for patients.
The domains are: